Returns & Repairs
Knight’s Armament Company & KAC / KMC Limited Warranty:
Products and firearms are warranted to be free from defects in material and workmanship. This warranty shall apply to the original owner for a period of 1 year from date of purchase or delivery. Any such defects of which KAC / KMC receives written notice within 1 year from the date of purchase by the original owner, will be remedied by KAC / KMC without charge.
Warranty claims must be submitted to Knight’s Armament’s Customer Service department in writing, via the RMA process outlined below. The information should contain the owner’s name, phone number, shipping / billing address, serial number (if applicable), and details regarding the issue. Additional information, such as photos or videos, may be requested by KAC to help determine the extent of the issue.
**CUSTOMER IS RESPONSIBLE FOR SHIPPING CHARGES TO KAC / KMC UNLESS THERE WAS AN ERROR MADE BY KAC / KMC**
Includes all labor, parts, and return shipping charges required to remedy the issue as outlined in the Limited Warranty statement. This does not cover claims for:
• Misuse, abuse, or lack of compliance to the owner’s manual
• Improper installation of KAC or aftermarket accessories
• Normal wear and tear
• Rust or corrosion due to lack of compliance with proper cleaning procedures
• Obstructions in barrel
• Use of defective or improper ammunition
**KAC / KMC reserves the right to determine what constitutes unreasonable or excessive use**
ANY UNAUTHORIZED ALTERATION OR MODIFICATION OF THE FIREARM, OR USE OF PARTS OR COMPONENTS NOT ORIGINALLY INCORPORTATED BY KAC SHALL VOID THIS WARRANTY.
Non – Warranty Repair:
Once an item is received, via the RMA process, a technician will inspect the item and prepare a written estimate that outlines the work to be performed and estimated prices. In order to proceed with the repair, the estimate must be acknowledged by the customer in writing and paid for in advance. If the customer does not wish to proceed, the item will be returned at the customer’s expense.
Return / Exchange Policy:
Items may be returned within 90 days of purchase for refund or exchange for a different product. Any cost differences in exchanges and shipping charges will be at the customer’s expense. The customer shall be responsible for return freight and a 15% restocking fee for all returns unless an error was made by KAC / KMC.
Original purchase receipt is required for all returns and exchanges. All items must be in new condition and include all accessories and packaging or additional fees may apply. Apparel must be in new, unwashed condition to be considered for return or exchange. If an item is deemed defective, please see the warranty policy.
This return / exchange policy only applies to purchases made directly from KAC / KMC. If an item was purchased from a distributor or dealer, please contact them for their return policy.
Items not covered under the Return / Exchange Policy:
• Knight Vision
• Damaged or used items
Contact KAC / KMC Customer Service Department in writing at firstname.lastname@example.org. Please include your name, telephone number, and a description of the issue you are experiencing. Be as detailed as possible, as any field related repairs will be exhausted before requesting a possibly defective item back for repairs. Please be aware any item sent back without following these procedures, or without an RMA number, will be handled after any other proper returns ahead of it. Returns, once assigned an RMA number, may be returned to:
Knight’s Armament Company
Attn: RMA XXXXX
701 Columbia Blvd.
Titusville, FL 32780
Standard turnaround time for all returns is within 10 business days. Please be aware this time frame may change due to Military or Government orders. Any general questions should be directed to: email@example.com
KAC Gear items can be returned/exchanged within thirty calendar days of delivery. Items cannot be returned or exchanged after 30 days from the date you received it. To be eligible for a return/exchange, the KAC Gear item must be unused and in the same condition in which it was shipped. All tags must still be intact and on items. Further, item must be sent back in its original packaging and include the receipt or packing slip as proof of purchase. All returns will have a 15% restocking fee unless the return is due to manufacturer defect.
Refunds will be made via the original method of payment. The 15% restocking fee will be deducted from the refunded amount. For credit card transactions, your credit will post to your account consistent with your card issuer’s policies.
KAC Gear is not responsible for shipping costs of items returned/exchanged.
KAC Gear is warrantied to be free from manufacturer’s defects. Please contact us at firstname.lastname@example.org if you feel than any product shipped may be defective and we will provide instructions to return the item for replacement.